Refund Policy for Website and Digital Services
This Refund Policy explains when payments for WebProBuilder website design, WordPress development, WooCommerce, maintenance, SEO and related digital services may be refundable, partially refundable or non-refundable.
A Refund Decision Based on Work, Costs and Commitments
Website services are customised and time-based. Refund eligibility therefore depends on whether work has started, what has already been delivered, and which third-party expenses or project resources have been committed.
Written Scope First
Your proposal, quotation or invoice defines the service, payment stages and any project-specific refund conditions.
Work Already Done Counts
Planning, design, development, meetings, revisions and technical work already completed are chargeable.
Third-Party Costs Differ
Domains, hosting, premium plugins, licences, stock assets and external services usually follow the provider’s own refund rules.
Every Request Is Reviewed
Valid requests are assessed against payment records, project activity, approvals, deliverables and committed costs.
Policy Contents
Use these links to move directly to a section.
Scope of This Refund Policy
This policy applies to payments made directly to WebProBuilder for website planning, website design, WordPress development, WooCommerce development, CMS or LMS integration, website redesign, maintenance, technical support, speed optimisation, SEO-related work and other agreed digital services.
It should be read together with the applicable proposal, quotation, invoice, statement of work, email confirmation and the WebProBuilder Terms and Conditions. A project-specific written agreement will take priority where it includes different refund terms.
Because most services are customised for a particular client, payment is primarily for professional time, reserved capacity, expertise and completed work—not only for the final website or file.
Cancellation Before Work Begins
If you request cancellation before any work has started, WebProBuilder will review whether a refund can be issued. A full or partial refund may be available when no work has been performed and no non-recoverable cost, booking commitment or project resource has been incurred.
A deposit or booking payment may become non-refundable when it has been used to reserve production time, complete discovery, conduct research, prepare a strategy, create a sitemap or wireframe, set up project systems, purchase a third-party item or begin any other agreed task.
Important: Sending files, attending a discovery call, receiving a project plan, reviewing initial concepts or asking WebProBuilder to begin is evidence that work may have started, even if no public website has yet been launched.
Situations That May Qualify for a Refund
A refund or payment correction may be considered in the following situations, subject to verification:
Duplicate payment
The same invoice or charge was paid more than once.
Confirmed overpayment
The amount received exceeds the amount correctly due.
Service not started
No work or reserved resources have been used and no committed cost exists.
WebProBuilder cannot proceed
We are unable to provide the agreed service and no acceptable alternative is arranged.
Incorrect payment request
A payment was collected because of a confirmed administrative or invoicing error.
Unused future service
A written agreement expressly permits cancellation of unused future service periods.
Eligibility does not automatically mean that the entire payment will be refunded. Completed work and non-recoverable expenses remain chargeable.
Payments That Are Normally Non-Refundable
Unless a signed agreement states otherwise, refunds will normally not be provided for:
- Deposits after work, discovery, planning or resource reservation has begun.
- Completed or partially completed work, including research, meetings, strategy, wireframes, design concepts, development, configuration, testing, revisions and project management.
- Milestones, pages, features or deliverables that the client has approved, accepted, used, published or requested to move forward.
- Cancellation caused by a change of mind, change in business direction, budget reduction, internal disagreement or preference for another provider.
- Work delayed or blocked because the client did not provide content, credentials, access, feedback, approvals or decisions on time.
- Rush, emergency, troubleshooting, recovery, consultation or hourly work already performed.
- SEO, advertising, speed, sales, traffic, rankings, conversions or other outcomes where the agreed professional work was performed but a particular result was not guaranteed.
- Problems caused by client changes, unauthorised third parties, malware, hosting limitations, outdated software, external APIs or systems outside WebProBuilder’s control.
- Bank charges, currency conversion differences, taxes or processing fees that cannot be recovered from the relevant provider.
How a Partial Refund Is Calculated
When a partial refund is appropriate, WebProBuilder may deduct the reasonable value of work already performed, project time reserved or consumed, approved milestones, administrative work and any committed third-party expenses.
Payment received
Completed work and time
Committed costs
The remaining amount, if any, is the maximum amount potentially refundable. The assessment may use the agreed milestone price, quoted item price, hourly rate, completed percentage, project records or another reasonable method stated in the proposal.
Any calculation shown here is an assessment method, not a promise that a refund will be due in every cancellation.
Cancellation, Pauses and Client Delays
A cancellation request must be made in writing. Work may continue, and charges may continue to accrue, until the request is received and confirmed.
If a project is paused because the client does not provide required materials, access, feedback or approval, payments already made will not automatically become refundable. WebProBuilder may invoice for completed work, keep the project inactive, revise the timeline, charge a restart fee or close the project under the applicable agreement.
Where a project is cancelled, WebProBuilder may provide completed work after all amounts due for that work and any applicable costs have been paid.
Maintenance Plans, Support Hours and Retainers
Fees for a service period that has already started are normally non-refundable because capacity, monitoring, updates, support availability or professional time has been allocated for that period.
- Unused support hours do not automatically roll over or convert into a cash refund unless the written plan says they do.
- Work performed during the current billing period remains chargeable.
- Cancellation affects future renewal periods only after the required written notice has been received.
- Prepaid future periods may be considered for a partial refund only where the applicable agreement allows it, after deducting used services, discounts, committed costs and notice-period charges.
Domains, Hosting, Plugins, Licences and Other Third-Party Costs
Third-party purchases are governed by the relevant provider’s billing and refund rules. These may include domain registrations, hosting, premium themes, plugins, SaaS subscriptions, API credits, stock images, fonts, email services, payment gateways and other licences.
Such costs are normally non-refundable once purchased, activated, registered, downloaded or assigned to the client. Where a third-party provider issues a refund to WebProBuilder, the recoverable amount may be passed to the client after deducting any non-recoverable fee or work required to process the change.
Domain registrations are commonly difficult or impossible to reverse after registration. Confirm spelling, extension and ownership details before approval.
How to Request a Refund
Send a written request to subrata24111997@gmail.com. Include enough information for the request to be identified and reviewed.
Your details
Name, company, email address and phone number used for the project.
Project reference
Website address, invoice number, quotation or project name.
Payment details
Payment date, amount, payment method and transaction reference.
Reason and evidence
A clear explanation together with relevant screenshots, emails or records.
WebProBuilder may request additional information or identity verification before processing a refund.
Review, Decision and Refund Processing
WebProBuilder will normally acknowledge a complete refund request within 2 business days and aims to provide a decision within 7 business days. Complex projects, missing records or third-party verification may require additional time.
If approved, the refund will normally be sent to the original payment method within 7–10 business days after approval. The bank, card issuer, payment gateway or transfer provider may take additional time to display the amount.
Where the original payment method cannot receive the refund, a reasonable alternative may be arranged after suitable verification. Refunds are processed in the original transaction currency unless otherwise agreed in writing.
Chargebacks and Good-Faith Resolution
Please contact WebProBuilder before starting a chargeback or payment dispute so the matter can be investigated and, where appropriate, corrected directly.
A chargeback does not remove the client’s responsibility to pay for valid work, approved deliverables, committed third-party costs or other amounts properly due. WebProBuilder may provide proposals, invoices, communications, access records, work logs and delivered files to the relevant payment provider when responding to a dispute.
Nothing in this section prevents either party from using rights or remedies that cannot lawfully be excluded.
Refund Policy Contact Details
For a refund request, payment correction or question about this policy, contact WebProBuilder using the details below.
subrata24111997@gmail.com
Phone / WhatsApp
+91 7602093646
Business
WebProBuilder
Location
Sonarpur, Kolkata, India 700150
Questions about a quotation, project clause or these Terms should be raised before approving the relevant proposal or making payment.
Policy Updates
This Refund Policy may be updated when services, payment processes or business practices change. The revised version will be published on this page with a new effective date. A refund request is generally assessed under the policy and project agreement applicable when the relevant payment or service was made.
A Clear Four-Step Review
Every request is checked against the project agreement, payment record, work completed and costs already committed.
Send Your Request
Email the project, invoice, payment and reason for the requested refund.
Records Are Reviewed
We check the scope, communications, approvals, deliverables, time and external costs.
Decision Is Explained
You receive the outcome and, where applicable, the basis of any partial calculation.
Approved Amount Is Sent
The approved amount is returned using the original or another verified payment method.
Questions About Website Service Refunds
These answers explain common situations. The applicable proposal and the actual work completed remain important when a request is reviewed.
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Can I receive a full refund after website work has started?
Normally, no. Work already completed and committed costs remain chargeable. A partial refund may be considered only if the payment exceeds the value of completed work and non-recoverable expenses.
Are project deposits refundable?
A deposit may be refundable before work starts if no time, resource or cost has been committed. Once planning, research, design, development or resource reservation begins, the deposit is normally non-refundable.
Can I get a refund for a domain, hosting plan or premium plugin?
These purchases follow the external provider’s terms and are usually non-refundable after registration, activation or assignment. Any recoverable amount depends on the provider actually issuing a refund.
Does dissatisfaction automatically qualify for a refund?
No. The request is assessed against the agreed scope, revisions, approvals and work delivered. A subjective change of preference does not normally make completed professional work refundable.
How long does an approved refund take?
WebProBuilder normally sends an approved refund within 7–10 business days. Banks, card issuers and payment gateways may require additional processing time.
What should I include in my refund request?
Include your name, project or website, invoice number, amount paid, payment date, transaction reference, reason for the request and relevant supporting records.
Send the Details for a Fair and Practical Assessment
Share the project reference, invoice, payment information and reason for your request. WebProBuilder will review the records and explain the appropriate next step.