Your Privacy Matters

Privacy Policy

This Privacy Policy explains how WebProBuilder collects, uses, stores and protects information when you visit our website, submit an enquiry or work with us on a website project.

Privacy at a Glance

Clear, Responsible and Transparent Data Practices

We collect only the information reasonably needed to respond to enquiries, deliver services, operate the website and improve your experience.

Limited Collection

We request only the personal and project information needed for communication, quotations and service delivery.

Purposeful Use

Your information is used for legitimate business purposes such as support, project management and website improvement.

Reasonable Security

We use practical administrative and technical safeguards to reduce the risk of unauthorised access, misuse or loss.

Your Choices

You may ask to access, correct or delete personal information, subject to applicable law and legitimate recordkeeping needs.

01 · Introduction

Scope and Acceptance

This Privacy Policy applies to information collected through the WebProBuilder website, project enquiry forms, email, telephone, WhatsApp and other direct business communications. It also applies to information handled while providing website design, WordPress development, WooCommerce, CMS integration, maintenance, performance optimisation and related digital services.

By using this website or voluntarily providing information to us, you acknowledge the practices described in this policy. Where consent is required by law, we will request it appropriately.

This policy is written for general website and service-related privacy practices. Contract-specific confidentiality, data processing or ownership obligations may also be set out in a signed proposal, agreement or statement of work.

02 · Data Collection

Information We May Collect

Depending on how you interact with WebProBuilder, we may collect the following categories of information:

  • Contact information: name, email address, telephone or WhatsApp number, company name and location.
  • Project information: website goals, service requirements, preferred timeline, estimated budget, existing website details and other information you include in an enquiry.
  • Account or access information: temporary website, hosting, CMS or third-party service credentials provided for an authorised project. Wherever practical, access should be shared using secure and revocable methods.
  • Transaction and business records: quotations, invoices, payment status, project correspondence, contracts and support history. We do not intentionally store full card details on this website.
  • Technical and usage information: IP address, browser type, device type, referring page, visited pages, approximate location, date and time of access and interaction data generated through cookies or analytics tools.
  • Communication records: messages, feedback, support requests and other correspondence sent to us.

We ask that you do not provide sensitive personal information unless it is genuinely necessary for an agreed service and an appropriate secure method has been arranged.

03 · Use of Information

How We Use Information

We may use information for the following legitimate business purposes:

  • Responding to enquiries and preparing recommendations, proposals or quotations.
  • Planning, delivering, testing, maintaining and supporting website projects.
  • Managing client communication, milestones, approvals, billing and records.
  • Providing requested technical support, maintenance or security assistance.
  • Operating, troubleshooting, protecting and improving our website and services.
  • Measuring website performance and understanding how visitors use the site.
  • Sending service-related notices or, where permitted, occasional business communications.
  • Preventing fraud, abuse, security incidents or unlawful activity.
  • Complying with legal, tax, accounting, regulatory or dispute-resolution obligations.

We do not sell personal information. We also do not use client website access or project data for purposes unrelated to the authorised work.

04 · Website Technology

Cookies, Analytics and Similar Technologies

Our website may use cookies, local storage, analytics tags and similar technologies to remember preferences, support essential functionality, understand traffic and improve performance. These technologies may collect technical information about your browser, device and interactions with the website.

Types of cookies that may be used

  • Essential cookies: required for security, form operation, preferences or core website functionality.
  • Analytics cookies: help us understand traffic patterns, page performance and general visitor behaviour.
  • Functional cookies: remember optional settings or support embedded tools and services.

You can control many cookies through your browser settings. Blocking certain cookies may affect how some website features work. Where a consent banner is implemented, you can use it to manage non-essential cookies.

05 · Disclosure

When Information May Be Shared

We may share limited information only when reasonably necessary with:

  • Authorised team members and contractors who need the information to complete agreed work and are expected to handle it confidentially.
  • Hosting, email, analytics, cloud storage, payment, communication and security providers used to operate our business or deliver services.
  • Professional advisers such as accountants, legal advisers or auditors where required.
  • Government, regulatory or law-enforcement authorities where disclosure is legally required or reasonably necessary to protect rights, safety or security.
  • A successor business in connection with a genuine merger, restructuring, acquisition or sale, subject to appropriate confidentiality protections.

Third-party providers process information under their own terms and privacy practices. We aim to use reputable providers and share only the information necessary for the relevant function.

06 · Safeguards

Data Retention and Security

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain project and support records, to meet legal or accounting obligations, or to establish, exercise or defend legal claims.

We use reasonable technical and organisational measures such as access controls, secure devices, updated software, protected hosting, backups and limited disclosure. Project credentials should be changed or revoked after the relevant work is complete.

No website, transmission method or storage system can be guaranteed to be completely secure. If we become aware of a material incident affecting personal information, we will take reasonable steps to contain it and provide notices where legally required.

07 · Your Control

Your Privacy Rights and Choices

Subject to applicable law and reasonable identity verification, you may ask us to:

No website, transmission method or storage system can be guaranteed to be completely secure. If we become aware of a material incident affecting personal information, we will take reasonable steps to contain it and provide notices where legally required.

Provide access

Confirm whether we hold personal information about you and provide a copy where required.

Correct information

Update personal information that is inaccurate, incomplete or out of date.

Delete information

Request deletion where retention is no longer necessary and no legal exception applies.

Restrict or object

Ask us to limit certain processing or object where the law provides that right.

Withdraw consent

Withdraw consent for future processing when consent is the relevant legal basis.

Stop marketing

Opt out of promotional emails or messages while continuing to receive essential service communication.

Some information may need to be retained for legal, security, fraud prevention, accounting or contractual purposes. To make a request, contact us using the details at the end of this policy.

08 · Other Matters

Children’s Privacy and Third-Party Links

WebProBuilder’s website and services are intended for business owners and adults seeking professional website services. We do not knowingly collect personal information from children. A parent or guardian who believes a child has provided information may contact us to request review and deletion.

This website may link to third-party websites, plugins, social platforms or services. We are not responsible for the privacy, content or security practices of websites we do not control. Please review their policies before submitting information.

09 · Revisions

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website technology, legal requirements or business practices. The latest version will be published on this page with a revised effective date.

Material changes may also be communicated through an appropriate website notice or direct message where required. Continued use of the website after an update means the revised policy applies to future interactions.

10 · Contact

Contact WebProBuilder About Privacy

For questions, requests or concerns relating to this Privacy Policy or the handling of your personal information, contact WebProBuilder using the details below:

We will review reasonable privacy requests and respond within a practical timeframe, subject to identity verification and applicable legal requirements.

Need Clarification?

Have a Question About Your Information?

Send us your privacy question or request and include enough detail for us to identify the relevant enquiry, project or communication.